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Velzura Shipping Policy

Velzura is committed to providing fast, secure, and reliable free shipping for your fashion needs. Here’s all you need to know about our shipping process:

Free Shipping

  • The Netherlands, Belgium, Germany: Free shipping on orders over €100.
  • Rest of Europe and Globally: Free shipping on orders over €150.

Free shipping is automatically applied at checkout and includes duties.

Processing Times

  • Standard Processing: 1–3 business days.
  • Peak Seasons: May require an additional 2–3 business days during promotions or holidays.
  • Orders placed on weekends or holidays are processed the next business day.

Delivery Times

Estimated delivery times from the date of dispatch:

  • The Netherlands, Belgium, Germany: 4–7 business days.
  • Rest of Europe: 5–14 business days.
  • United States: 5–14 business days.
  • Canada, Australia, Asia: 7–15 business days.
  • South America: 7–21+ business days.

Note: Delivery times are estimates and exclude customs delays or external factors.

Tracking Your Order

You will receive a tracking link via email within 4–5 days of dispatch. Use it to monitor your package’s journey.

Damaged or Incorrect Items

If your package arrives damaged or incorrect:

We’ll resolve it promptly.

Unclaimed or Returned Packages

If a package is returned due to:

  • Incorrect address.
  • Unclaimed parcel at customs or the post office.

You’ll need to contact studiovelzura@gmail.com to arrange redelivery. Additional shipping fees may apply.

Customs Duties & Taxes

  • Duties are included with free shipping orders over €100/€150.
  • For all other orders, international customs duties or taxes may apply and are the customer’s responsibility.

Lost or Stolen Packages

Velzura is not liable for:

  • Packages lost or stolen after delivery to the address provided.

If your package is lost or stolen:

  • Contact your carrier immediately.
  • If you opted for insured shipping, contact us for support at studiovelzura@gmail.com.

FAQs

  • Can I change my address after ordering?
    Unfortunately, orders cannot be adjusted after being placed. Please double-check your address before completing your order.

  • What happens during promotions or holidays?
    Processing and shipping times may extend by 2–3 days during busy periods.

  • Do delivery estimates include customs delays?
    No, customs clearance procedures are not included in estimated delivery times.

Key Enhancements for Velzura’s Fashion Store

  1. Free Shipping Highlight: Emphasized free shipping thresholds for transparency and appeal.
  2. Customer Accountability: Clearly outlined responsibilities for customs fees, unclaimed parcels, and address accuracy.
  3. Streamlined Communication: Focused on damaged/incorrect items and tracking for quick resolutions.
  4. Concise Format: Simplified language for clarity while retaining all key details.
  5. Global Delivery Estimates: Regional timelines ensure realistic expectations for international customers.

This refined policy reflects Velzura’s focus on customer convenience and global shipping efficiency, aligning with its position as a premium fashion store. Let me know if additional changes are needed!